Quality management — Customer satisfaction — Guidelines for codes of conduct for organizations

Quality management — Customer satisfaction — Guidelines for codes of conduct for organizations

Quality management — Customer satisfaction — Guidelines for complaints handling in organizations

Quality management — Customer satisfaction — Guidelines for complaints handling in organizations — Technical Corrigendum 1

Quality management — Customer satisfaction — Guidelines for complaints handling in organizations

Quality management — Customer satisfaction — Guidelines for complaints handling in organizations

Quality management — Customer satisfaction — Guidelines for dispute resolution external to organizations

Quality management — Customer satisfaction — Guidelines for dispute resolution external to organizations

Quality management — Customer satisfaction — Guidelines for monitoring and measuring

Quality management — Customer satisfaction — Guidelines for monitoring and measuring

Quality management — Customer satisfaction — Guidelines for monitoring and measuring

Quality management — Customer satisfaction — Guidelines for business-to-consumer electronic commerce transactions

Quality management — Customer satisfaction — Guidance for business-to-consumer electronic commerce transactions

Quality management — Guidance for quality tools and their application

Quality management — Guidance to understand, evaluate and improve organizational quality culture

Guidelines for auditing quality systems — Part 1: Auditing

Guidelines for auditing quality systems — Part 2: Qualification criteria for quality systems auditors

Guidelines for auditing quality systems — Part 3: Management of audit programmes

Quality assurance requirements for measuring equipment — Part 1: Metrological confirmation system for measuring equipment

Quality assurance for measuring equipment — Part 2: Guidelines for control of measurement processes

Measurement management systems — Requirements for measurement processes and measuring equipment

Quality management – Requirements for measurement management systems

Guidelines for developing quality manuals

Quality management systems — Guidance for documented information

Guidelines for quality management system documentation

Quality management — Guidelines for realizing financial and economic benefits

Guidelines for managing the economics of quality

Quality management — Guidelines for realizing financial and economic benefits — Technical Corrigendum 1

Quality management systems — Managing an organization for quality results — Guidance for realizing financial and economic benefits

Quality management — Guidelines for training

Quality management — Guidelines for competence management and people development

Quality management — Guidance on statistical techniques for ISO 9001:2015

Guidance on statistical techniques for ISO 9001:1994

Guidance on statistical techniques for ISO 9001:2000

Quality management — Guidelines on people involvement and competence

Quality management — Guidance for people engagement

Guidelines for the selection of quality management system consultants and use of their services

Quality management systems — Organizational change management — Processes

Guidelines for quality and/or environmental management systems auditing

Guidelines for auditing management systems