ISO/IEC TR 20000-10:2015
Information technology — Service management — Part 10: Concepts and terminology
Reference number
ISO/IEC TR 20000-10:2015
Edición 2
2015-11
Retirada
ISO/IEC TR 20000-10:2015
68673
Retirada (Edición 2, 2015)

Resumen

ISO/IEC TR 20000-10:2015 describes the core concepts of ISO/IEC 20000, identifying how the different parts support ISO/IEC 20000‑1:2011 as well as the relationships between ISO/IEC 20000 and other International Standards and Technical Reports. This part of ISO/IEC 20000 also explains the terminology used in ISO/IEC 20000, so that organisations and individuals can interpret the concepts correctly.

ISO/IEC TR 20000-10:2015 is for

a) service providers considering using any part of ISO/IEC 20000 and looking for guidance on how to use the different parts of ISO/IEC 20000 to achieve their goal,

b) service providers that wish to understand how ISO/IEC 20000 can be used in combination with other International Standards, and

c) practitioners, auditors, and other parties who wish to gain an understanding of ISO/IEC 20000.

Informaciones generales

  •  : Retirada
     : 2015-11
    : Retirada de la Norma Internacional [95.99]
  •  : 2
     : 26
  • ISO/IEC JTC 1/SC 40
    35.020  03.080.99 
  • RSS actualizaciones

Got a question?

Check out our FAQs

Customer care
+41 22 749 08 88

Opening hours:
Monday to Friday - 09:00-12:00, 14:00-17:00 (UTC+1)