ISO 32122

En proceso de publicación (Edición 1, 2025)

Pasos finales de producción (hasta siete semanas).

Resumen

This document gives guidance on online dispute resolution (ODR) for e-commerce transactions including basic principles of ODR, technical recommendations and operational manuals to e-commerce operators (including e-commerce platform operators) which aim to develop their own ODR service and ODR providers that are outsourced by e-commerce operators.

NOTE This document is particularly useful for disputes arising out of cross-border, low-value e-commerce transactions. This document can apply to disputes arising out of both goods and service contracts.

Informaciones generales

Estado
: En desarrollo

Fecha de publicación
: 2025-03

Etapa
: Norma Internacional en proceso de publicación [60.00]
Edición
: 1
Comité Técnico :
ISO/TC 321

ICS :
03.080.30 35.240.63
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