Resumen
This document provides the principles and guidance for a service excellence maturity model (SEMM). This document helps organizations to determine their own maturity level with regard to service excellence as defined in ISO 23592 and gives guidance for future improvements.
Informaciones generales
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Estado: En desarrolloEtapa: Cierre del periodo de observaciones [20.60]
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Edición: 1
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Comité Técnico :ISO/TC 312
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