Reference number
ISO 16355-2:2017
International Standard
ISO 16355-2:2017
Applications of statistical and related methods to new technology and product development process — Part 2: Non-quantitative approaches for the acquisition of voice of customer and voice of stakeholder
Edition 1
2017-02
Preview
ISO 16355-2:2017
62627
Indisponible en français
Publiée (Edition 1, 2017)
Cette publication a été révisée et confirmée pour la dernière fois en 2022. Cette édition reste donc d’actualité.

ISO 16355-2:2017

ISO 16355-2:2017
62627
Langue
Format
CHF 173
Convertir les francs suisses (CHF) dans une autre devise

Résumé

ISO 16355-2:2017 describes the non-quantitative approaches in the acquisition of voice of customer (VOC) and voice of stakeholder (VOS) and its purpose, and provides recommendations on the use of the applicable tools and methods. It is not a management system standard.

NOTE It does not provide requirements or guidelines for organizations to develop and systematically manage their policies, processes, and procedures in order to achieve specific objectives.

Users of this document include all organization functions necessary to assure customer satisfaction, including business planning, marketing, sales, research and development (R&D), engineering, information technology (IT), manufacturing, procurement, quality, production, service, packaging and logistics, support, testing, regulatory, and other phases in hardware, software, service, and system organizations.

Informations générales

  •  : Publiée
     : 2017-02
    : Norme internationale confirmée [90.93]
  •  : 1
  • ISO/TC 69/SC 8
    03.120.30 
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