ISO/IEC 33020:2019

Indisponible en français

Publiée (Edition 2, 2019)

ISO/IEC 33020:2019

CHF 173

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Résumé

This document defines a process measurement framework that supports the assessment of process capability, in accordance with the requirements of ISO/IEC 33003. The process measurement framework provides a schema that can be used to construct a process assessment model conformant with ISO/IEC 33004 which can be used in the performance of assessment of process capability according to the requirements of ISO/IEC 33002. In the context of this document and related standards, process capability is a process quality characteristic related to the ability of a process to consistently meet current or projected business goals.

The process measurement framework defined in this document forms a structure which

a) facilitates self-assessment,

b) provides a basis for use in process improvement and process quality determination,

c) is applicable across all application domains and sizes of organization,

d) produces a set of process (capability) attribute ratings (process profile), and

e) derives a process capability level.

This document also includes as informative annexes a set of assessment indicators of process capability that can be used in the construction of a process assessment model using this process measurement framework, and guidance on the meaning of the process capability levels and the achievement of the process attributes.

Informations générales

État actuel
: Publiée

Date de publication
: 2019-11

Stade
: Norme internationale en cours d'examen systématique [90.20]
Edition
: 2
Comité technique :
ISO/IEC JTC 1/SC 7

ICS :
35.080
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