Consumer attitudes and preferences are constantly changing as a result of megatrends, such as increasing ‘Connectivity’, ‘Environmental degradation’, demographic changes, shifting inequalities, and more. The trends described below are some of the more long-term driving forces that are affecting how companies think about value creation today – it is no longer just about the final product, but about the inputs that went into it along the whole value chain, how that product is produced, and how unique it is (tailored to a specific customer’s needs). Indeed, it may no longer be about a product at all, as consumers move away from wanting ‘things’ to wanting experiences that bring them personal growth and more than material satisfaction. Given that consumer spending drives such a large part of the global economy, these consumption related trends have wide-ranging impacts and will affect many of the other trends featured in this report.

The experience economy

The growth of ‘The experience economy’ reflects people’s increasing desire to ‘experience’ rather than ‘consume’; to ‘do’ rather than to ‘have’. It is about generating memorable events that are personal and unique and have an important emotional impact. The experience economy is especially evident in the travel and tourism sector, where “Travelers today are increasingly drawn to travel as a form of self-actualization and personal transformation and growth. They want more than a simple visit to a new destination or days spent relaxing on a beach. Instead, the travel they are seeking is an experience of the world that goes deep – one that changes them in ways they may not even be aware of.”[1]

There are several possible explanations for the growth of the experience economy. Some see it as a reaction to the increasingly digital nature of our lives – in a world where we are always connected and spend so much time interacting in cyberspace, the marginal value of the physical world increases. We may no longer need to go to a physical shop, office, or restaurant but we choose to do so because of the value of experiencing social interactions and different environments. In the same way, we seek out more in-person experiences and greater cultural participation, rather than simply the acquisition of more ‘stuff’.[2]

Others understand the experience economy trend as a natural progression in attitudes to consumption for the growing middle classes who may have reached ‘peak stuff’. As wealth increases, there comes a point where material status symbols become less attractive compared to services and experiences that can lead to ‘self-actualization’ by helping people achieve their aspirations.[3] Some people even speak of a ‘transformation economy’ emerging, where experiences are no longer about enjoyment, but about personal transformation. Increasingly, these experiences are facilitated by new technologies (e.g. 4D cinema, virtual reality), especially since the COVID-19 pandemic.

Yet another perspective is that the experience economy is, in part, a reaction to increasing societal concern about sustainability and ‘Environmental degradation’ (see ‘Sustainable production’). People looking to consume less are driving the growth of the sharing economy, and the rise of rent and subscription models for things (from furniture to cars and even clothes) and services (from transport to accommodation).[4] These models allow consumers to experience/use products without owning them, and to enjoy more interactive services usually linked to an idea of greater authenticity and responsibility.

Overall, what this means is an important shift in economic value-generation, from products to services, and an imperative for producers/retailers to rethink how they provide customer experiences and create a service culture. This includes using new technologies (albeit with the caveat that technological developments must support the provision of personalized service and people’s desire for emotion and intimacy, not replace them).

News stories

Сегодня потребители заботятся не только о составе товара, который они покупают. От более экологически устойчивого производства до подъема экономики опыта - характер потребления меняется.
Наступает новая эра путешествий. От экологической устойчивости, до гибкости и инклюзивности - давайте подробнее рассмотрим три тенденции развития путешествий и то, как стандарты поддерживают их. 
Новое международное руководство позволит всем стать победителями.
Все предоставляемые туристические услуги направлены на развитие данной отрасли. В настоящее время туризм является одним из наиболее быстро растущих секторов. Но какую роль международные стандарты играют …
Технический комитет
ISO/TC 228
Tourism and related services
  • Опубликовано 49 | Проекты на стандии разработки 14
Технический комитет
ISO/TC 312
Excellence in service
  • Опубликовано 3 | Проекты на стандии разработки 4
  • ISO/TS 24082:2021
    Service excellence
    Designing excellent service to achieve outstanding customer experiences

Sustainable production

Consumers are becoming more environmentally aware and more empowered. Studies show that around 65% of consumers are willing to pay more for products/services that are environmentally friendly and socially responsible, and they also increasingly expect companies to pay attention to the environment and be transparent about their behaviours.[5] This sentiment is especially strong amongst the younger generations and is predicted to grow.

At the same time, governments are putting pressure on industry through environmental regulations, as they reflect the growing environmental concerns of their electorates and put in place policies to help them achieve their commitments to the UN Sustainable Development Goals (SDGs).

As a result, ‘going green’ has become an important business strategy and increasingly, companies are redesigning their business models to be more environmentally friendly and sustainable. This includes adopting life cycle models such as cradle-to-cradle (circular economy), sharing economy or peer-to-peer economic models (see ‘New business models’), reducing emissions and creating shorter supply chains.[3,6] And it is not just about reputation and marketing – companies also adopt sustainable business models to foster innovation, improve operational efficiency, and lower costs.

While this trend of increasing demand for eco-friendly and sustainable products has been evident (and growing) for many years now, a more recent countertrend of climate scepticism and fatigue/jadedness with environmentalism is now becoming evident. Older generations, in particular, do not trust what scientists say on environmental issues (53% of 60–74-year-olds compared to 39% of 16–24-year-olds). Climate-denying attitudes appear linked to the rise of populism in many societies.[6]

News stories

ЦУР 12
Ответственное потребление и производство
Обеспечение рациональных моделей потребления и производства
От устойчивости до уязвимости - мы боремся за защиту наших семей, друзей и соседей. Наши голоса будут услышаны, если мы будем работать вместе.
Циркулярная экономика - устойчивая модель производства и потребления - является основой действий по защите климата. Но мы не относимся к ней с должной серьезностью.
Сегодня потребители заботятся не только о составе товара, который они покупают. От более экологически устойчивого производства до подъема экономики опыта - характер потребления меняется.
Катрин Шевоше (Catherine Chevauché) возглавляет движение к круговой экономике. В данной статье она расскажет нам о масштабах проблемы и о том, как именно мы можем ее решить.
Стандарты для устойчивой агропродовольственной системы во Всемирный день продовольствия.
Керамическая плитка является предметом первого международного стандарта для экологически чистых продуктов.
Возвращаясь к истокам на Всемирном дне борьбы с опустыниванием и засухой, UNCCD призывает переосмыслить то, как мы используем ресурсы.
Компании занимаются продажей продуктов, а потребители продукции хотят получить наилучшее соотношение цены и качества. Такой механизм взаимодействия создает дополнительную нагрузку на уже истощенные природные …
Технический комитет
Food products
  • Опубликовано 931 | Проекты на стандии разработки 109
  • ISO 34101-3:2019
    Sustainable and traceable cocoa
    Part 3: Requirements for traceability
Технический комитет
ISO/TC 189
Ceramic tile
  • Опубликовано 35 | Проекты на стандии разработки 7
  • ISO 17889-1:2021
    Ceramic tiling systems
    Sustainability for ceramic tiles and installation materials
    Part 1: Specification for ceramic tiles
  • ISO 17889-2:2023
    Ceramic tiling systems
    Sustainability for ceramic tiles and installation materials
    Part 2: Specification for tile installation materials
Технический комитет
ISO/TC 207/SC 3
Environmental labelling
  • Опубликовано 8 | Проекты на стандии разработки 3
  • ISO 14020:2000 [Отменен]
    Environmental labels and declarations
    General principles
Технический комитет
Technical Management Board - groups
  • Опубликовано 72 | Проекты на стандии разработки 8
  • ISO/TMBG/SAG_ESG Strategic Advisory Group on Environmental, social, governance (ESG) ecosystem
  • ISO 20400:2017
    Sustainable procurement

Customized products

Personalization of the customer experience has been a growing trend for some years now. One clear example of this is in the digital world, where, for example, services offered by Google, Facebook, YouTube, Apple, etc. curate searches, news feeds, products, advertisements and more based on a user’s personal history of searches, purchases, and online interactions.[7] Digital platforms and the increased connectivity of customers also offer customization of physical goods – through digital platforms, customers have products and services available at their fingertips and the digital medium allows them to specify instantly and conveniently what they want, providing feedback to companies on what to produce.

Technological advances in ‘Additive manufacturing’ (3D printing), machine learning and the ‘Internet of Things’ (IoT) will likely accelerate this trend, reducing the cost to businesses of customizing their products and services. This affects business models (most companies already view customization as a strategic priority and may move away from mass manufacturing models)[8] and could also affect global value chains (which need to become shorter and more flexible, leading to changes in the nature of goods being shipped and the move of production closer to markets).[3]

While some industry surveys show that demand for customization and personalization is high, for example, 67% of respondents in a survey run by Adobe said customized content was important and 42% said unpersonalized content annoys them[5], there are also significant concerns about ‘Data privacy’ and security (commercial use of personal data). The respondents had other concerns, notably an individual lack of agency (people feeling their experiences are determined for them without their knowledge) and the creation of group and individual ‘echo chambers’, i.e. recommendation systems only showing people content that confirms their existing beliefs/preferences, possibly leading to increasingly radicalized content, spreading of misinformation, and conspiracy theories.[8] The continued trajectory of this trend will depend partly on the ability of companies to maintain consumer agency and trust.

News stories

Сегодня потребители заботятся не только о составе товара, который они покупают. От более экологически устойчивого производства до подъема экономики опыта - характер потребления меняется.
Керамическая плитка является предметом первого международного стандарта для экологически чистых продуктов.
Технический комитет
ISO/TC 133
Clothing sizing systems - size designation, size measurement methods and digital fittings
  • Опубликовано 15 | Проекты на стандии разработки 3
  • ISO/TS 3736-2:2022
    Digital fitting
    Service process
    Part 2: Customized clothing online and offline
Технический комитет
ISO/TC 261
Additive manufacturing
  • Опубликовано 31 | Проекты на стандии разработки 30


  1. Skift trends report. The rise of transformative travel (Skift, 2018)
  2. Digital megatrends. A perspective on the coming decade of digital disruption (Commonwealth Scientific and Industrial Research Organisation, 2019)
  3. Future outlook. 100 Global trends for 2050 (UAE Ministry of Cabinet Affairs and the Future, 2017)
  4. Future possibilities report 2020 (UAE Government, 2020)
  5. Beyond the noise. The megatrends of tomorrow's world (Deloitte, 2017)
  6. Global trends 2020. Understanding complexity (Ipsos, 2020)
  7. Global connectivity outlook to 2030 (World Bank, 2019)
  8. Technology vision 2020. We, the post-digital people (Accenture, 2020)