Reference number
ISO 16355-3:2019
International Standard
ISO 16355-3:2019
Applications of statistical and related methods to new technology and product development process — Part 3: Quantitative approaches for the acquisition of voice of customer and voice of stakeholder
Edition 1
2019-01
Read sample
ISO 16355-3:2019
70662
Published (Edition 1, 2019)

ISO 16355-3:2019

ISO 16355-3:2019
70662
Language
Format
CHF 173
Convert Swiss francs (CHF) to your currency

Abstract

This document describes quantitative approaches for acquisition of the voice of customer (VOC) and voice of stakeholder (VOS) and its purpose, and provides recommendations on the use of the applicable tools and methods. It is not a management system standard.

NOTE It does not provide requirements or guidelines for organizations to develop and systematically manage their policies, processes, and procedures in order to achieve specific objectives.

Users of this document include all organization functions necessary to assure customer satisfaction, including business planning, marketing, sales, research and development (R&D), engineering, information technology (IT), manufacturing, procurement, quality, production, service, packaging and logistics, support, testing, regulatory, and other phases in hardware, software, service, and system organizations.

General information

  •  : Published
     : 2019-01
    : International Standard to be revised [90.92]
  •  : 1
     : 44
  • ISO/TC 69/SC 8
    03.120.30 
  • RSS updates

Next version under development

Draft
International Standard
ISO/DIS 16355-3
Applications of statistical and related methods to new technology and product development process — Part 3: Quantitative approaches for the acquisition of voice of customer and voice of stakeholder
Reference number
ISO/DIS 16355-3
Edition 1
Draft International Standard

ISO/DIS 16355-3

Applications of statistical and related methods to new technology and product development process

Part 3: Quantitative approaches for the acquisition of voice of customer and voice of stakeholder

ISO/DIS 16355-3

ISO/DIS 16355-3
90058
Language
Format
CHF 63
Convert Swiss francs (CHF) to your currency

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