Under publication
ISO 11367
Service excellence — Principles and model for public service organizations
Reference number
ISO 11367
Edition 1
© ISO 2025
Under publication
Under publication
Final production steps (up to seven weeks).

Abstract

This document specifies the service excellence terminology, principles and model so that public organizations that deliver services could provide outstanding experience to their key stakeholders. These can be the society (the citizens) they serve as well as other partner organizations they interact with for the purpose of delivering the excellent service.

General information

  • Status
     : Under development
    Stage
    : International Standard under publication [60.00]
  • Edition
     : 1
  • Technical Committee :
    ISO/TC 312
    ICS :
    03.080.01 
  • RSS updates

Life cycle

Sustainable Development Goals

This standard contributes to the following Sustainable Development Goals

3
Good Health and Well-being
8
Decent Work and Economic Growth
9
Industry, Innovation and Infrastructure

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