Abstract
This document specifies the service excellence terminology, principles and model so that public organizations that deliver services could provide outstanding experience to their key stakeholders. These can be the society (the citizens) they serve as well as other partner organizations they interact with for the purpose of delivering the excellent service.
General information
-
Status: Under developmentStage: Final text received or FDIS registered for formal approval [50.00]
-
Edition: 1
-
Technical Committee :ISO/TC 312ICS :03.080.01
- RSS updates
Life cycle
Customer care
+41 22 749 08 88
Opening hours:
Monday to Friday - 09:00-12:00, 14:00-17:00 (UTC+1)