Abstract

ISO/IEC TS 15504-8:2012 provides an example of an IT Service Management Process Assessment Model (PAM) for use in performing a conformance assessment in accordance with the requirements of ISO/IEC 15504-2. It enables implemented processes of ISO/IEC 20000-1 to be assessed according to the requirements of ISO/IEC 15504-2.

An integral part of conducting an assessment is to use a PAM that is constructed for that purpose. A PAM is related to a Process Reference Model (PRM) and is conformant with ISO/IEC 15504-2.


General information 

  • Status
     :  Withdrawn
    Publication date
     : 2012-09
  • Edition
     : 1
    Number of pages
     : 204
  • Technical Committee
     : ISO/IEC JTC 1/SC 7 Software and systems engineering
  • ICS
     :
    35.080 Software

Life cycle


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