ISO/IEC 30105-1:2016
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ISO/IEC 30105-1:2016
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Abstract

 Preview

ISO/IEC 30105-1:2016 specifies the lifecycle process requirements performed by the IT-enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services. This document:

- covers IT-enabled business processes that are outsourced;

- is not intended to address IT processes but includes references to them at key touchpoints for completeness;

- is applicable to the service provider, not to the customer;

- is applicable to all lifecycle processes of ITES-BPO;

- serves as a process reference model for organizations providing ITES-BPO services.


General information 

  •  :  Published
     : 2016-11
  •  : 1
     : 24
  •  : ISO/IEC JTC 1/SC 40 IT service management and IT governance
  •  :
    35.020 Information technology (IT) in general

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std 2 118 Paper
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