Abstract
This document specifies service excellence terminology, principles and model to achieve outstanding customer experience and sustainable customer delight. It does not focus on the provision of basic customer service but on the provision of excellent service.
This document applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.
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General information
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Status: PublishedPublication date: 2021-06Stage: International Standard published [60.60]
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Edition: 1Number of pages: 22
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Technical Committee :ISO/TC 312ICS :03.080.01
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