ISO/AWI TS 19384
Service Excellence - Guidelines for application of digital approaches to achieve Service Excellence
Reference number
ISO/AWI TS 19384
Edición 1
© ISO 2024
Working draft
En desarrollo
Un grupo de trabajo ha preparado un borrador.

Resumen

This document specifies the guidelines to apply ISO 23592, including principles, models, and specific application methods to achieve service excellence by using digital approaches. This document applies to organizations having or planning to have digital service management systems.

Informaciones generales

  • Estado
     : En desarrollo
    Etapa
    : Nuevo proyecto registrado en el programa de trabajo TC/SC [20.00]
  • Edición
     : 1
  • Comité Técnico :
    ISO/TC 312
  • RSS actualizaciones

Ciclo de vida

Objetivos de Desarrollo Sostenible

Esta norma contribuye a los siguientes Objetivos de Desarrollo Sostenible

3
Good Health and Well-being
8
Decent Work and Economic Growth
9
Industry, Innovation and Infrastructure
12
Responsible Consumption and Production

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