ISO/AWI TS 19384
Service Excellence - Guidelines for application of digital approaches to achieve Service Excellence
Reference number
ISO/AWI TS 19384
Edition 1
Working draft
ISO/AWI TS 19384
A working group has prepared a draft.


This document specifies the guidelines to apply ISO 23592, including principles, models, and specific application methods to achieve service excellence by using digital approaches. This document applies to organizations having or planning to have digital service management systems.

General information

  •  : Under development
    : New project registered in TC/SC work programme [20.00]
  •  : 1
  • ISO/TC 312
  • RSS updates

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