Ссылочный номер
ISO/IEC TR 20000-10:2015
© ISO 2024
Технический отчет
ISO/IEC TR 20000-10:2015
Information technology — Service management — Part 10: Concepts and terminology
Версия 2
2015-11
В время отменен
Отозвано (Версия 2, 2015)

Тезис

ISO/IEC TR 20000-10:2015 describes the core concepts of ISO/IEC 20000, identifying how the different parts support ISO/IEC 20000‑1:2011 as well as the relationships between ISO/IEC 20000 and other International Standards and Technical Reports. This part of ISO/IEC 20000 also explains the terminology used in ISO/IEC 20000, so that organisations and individuals can interpret the concepts correctly.

ISO/IEC TR 20000-10:2015 is for

a) service providers considering using any part of ISO/IEC 20000 and looking for guidance on how to use the different parts of ISO/IEC 20000 to achieve their goal,

b) service providers that wish to understand how ISO/IEC 20000 can be used in combination with other International Standards, and

c) practitioners, auditors, and other parties who wish to gain an understanding of ISO/IEC 20000.

Общая информация

  • Текущий статус
     : Отозвано
    Дата публикации
     : 2015-11
    Этап
    : Отмена международного стандарта [95.99]
  • Версия
     : 2
  • Технический комитет :
    ISO/IEC JTC 1/SC 40
    ICS :
    35.020  03.080.99 
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